Frequently Asked Questions
Everything you need to know about your next Jackson guitar.
How long will it take for my guitar to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do Jackson guitars come with a warranty?
Yes, all new Jackson guitars purchased through our official store come with a limited lifetime warranty covering defects in materials and workmanship for the original owner.
What is your return policy for instruments?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the instrument in its original condition and packaging for a full refund or exchange.
Are instruments set up before they are shipped?
Every guitar undergoes a rigorous multi-point inspection and professional setup by our technicians to ensure it is ready to play the moment it arrives at your door.
Do you offer international shipping?
We currently ship to a wide range of countries globally. International shipping rates and estimated delivery times are calculated at checkout based on your specific region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various financing options through Affirm to help you get your gear now and pay later.